SAMEBIKE.store helps you to perform more efficiently once receiving our products. Therefore, before shipping out we'll check every detail of the product for you, making sure that the related accessories are included.
SAMEBIKE.store could only ship to the USA, Canada, United Kingdom and Part of European countries: Belgium、Czech Republic、Poland、Cyprus, Lithuania、Hungary、Luxembourg、Austria、France、Italy、Germany、Netherlands、 Slovenia、Slovakia、Estonia、Romania、 Denmark、Ireland、Sweden、Bulgaria、Croatia、Latvia、Finland、Portugal、Spain、Greece; the other countries are not included in our shipping area for now. If your shipping address is a Military or P.O. Box shipping address, we need to ship your order by using EMS, for other shipping methods couldn't accept the Military and P.O. Box shipping address.
We are pleased to offer completely free shipping to addresses in the below EU countries and USA.
Orders Processing Time
We take 1~2 business days for processing orders and upload tracking numbers within 48 Hours.
The shipping time usually takes 5-7 days business days, depending on local delivery speed and weather, which we cannot fully control.
When your order is shipped out, a notification will be sent to the e-mail box you registered on our website.
You can find a tracking number in the Email and you can track the state by entering your tracking number through 17track: www.17track.net/en
Total Delivery Time = Processing Time + Shipping Time
Once your order has been paid, you need to cancel your order within 8 hours before our warehouse handles your order. We do not offer cancellation once the parcel has been sent out. If you are canceling before work has begun, then we will refund your payment in full via whichever payment method you used.
There are 6-8 hours of time equations between EU countries and China. Please contact us to cancel the order during your working hours in the morning (when we are in the afternoon working time). Email: firstname.lastname@example.org
Shipments containing e-bikes are sent signature required due to the high value of the item and restrictions pertaining to the delivery of high-capacity lithium-ion batteries. The shipping carrier is instructed to obtain a signature before delivery and should not leave packages unattended, although starting with the COVID-19 pandemic, shipping carriers may obtain visual confirmation that the recipient acknowledges receipt of the package as an alternative to obtaining a physical signature.
Samebike.store ships using DPD in EU, FedEx and USPS in the USA, based on the size/weight of your order and your delivery address. We’ll ship your order in a single box whenever possible, but occasionally we’ll need to send multiple shipments: for example, if you’ve ordered several large/bulky items.
Refused Shipments – Flat Fee.
If you refuse delivery of an order you asked us to ship to you, we reserve the right to charge a flat fee of $160/pc to cover our shipping costs partially. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $160/pc.
Please note that during this special period, our shipping times may be longer than indicated as the changing COVID-19 restrictions have affected our delivery services. Please know that our fulfillment teams will continue to send products daily as we have taken extra precautions to ensure their safety. Thank you so much for your patience and understanding.
If your country is not within our shipping scope, please directly contact us at email@example.com
Should you have any questions, do not hesitate to Contact Us.